1. Who we are
This website (nanakmigration.com.au) is operated by 1313 Success Group Pty Ltd trading as Nanak Migration Group (ABN 54 674 937 476 · ACN 674 937 476). Migration assistance is provided by a Registered Migration Agent (MARN 2619467). Contact: visa@nanakmigration.com.au · 1300 644 728.
2. Website information only
Content on this website is general information only and is not immigration assistance or legal advice. Australian migration law and policy change frequently. Always verify current criteria with the Department of Home Affairs or obtain advice from a registered migration agent before lodging an application or making decisions based on website content.
3. No client relationship from browsing or forms
Using this website, booking a consultation online, submitting an enquiry, governance ticket or refund request does not by itself create an agent–client relationship. A professional relationship begins only when you engage us under a written agreement (for example a Form of Authority / costs agreement) that we accept.
4. Accuracy of tools and content
We aim to keep information current but do not warrant completeness, accuracy or fitness for a particular purpose. Calculators, checklists, eligibility tools and FAQ answers are indicative only and may not reflect your full circumstances.
5. Online bookings and payments
Paid consultations booked through this website are charged via our payment provider (Stripe) at the fee shown at checkout. By completing payment you confirm that the booking details are correct and that you have read these terms. Free eligibility calls, where offered, remain subject to availability and our fair-use practices.
6. Cancellations and refunds
If you need to cancel or reschedule a paid consultation, contact us as soon as possible on 1300 644 728 or visa@nanakmigration.com.au. Fees for consultations that have already been delivered are generally non-refundable. Unused paid bookings may be considered for refund or credit at our discretion, taking into account notice given, payment method and any written agreement. To request a refund, use the refund request form on this website or email us with your booking or invoice reference. Approved refunds are ordinarily returned to the original payment method.
7. Governance and complaints
We welcome feedback and take complaints seriously. You may lodge a governance ticket via this website. We aim to acknowledge tickets within two business days where practicable. You may also contact the Office of the Migration Agents Registration Authority (OMARA) regarding the conduct of a registered migration agent.
8. Acceptable use
You must not misuse this website — including attempting to disrupt services, scrape content at scale without permission, submit false or abusive information, or use automated means to overload forms. We may refuse or remove submissions that appear fraudulent or abusive.
9. Privacy
Personal information collected through forms, bookings and tickets is handled in accordance with our Privacy Policy. By submitting information you consent to us contacting you about your enquiry or request using the details you provide.
10. Intellectual property
Website text, branding, layout and materials are owned by or licensed to Nanak Migration Group. You may view and print pages for personal, non-commercial use. You must not reproduce or redistribute substantial content without prior written consent.
11. Liability
To the extent permitted by law, 1313 Success Group Pty Ltd trading as Nanak Migration Group is not liable for loss arising from reliance on website content alone, from third-party sites linked from this website, or from temporary unavailability of online services. Nothing in these terms excludes rights that cannot be excluded under Australian Consumer Law.
12. Changes
We may update these terms from time to time by publishing a revised version on this page. Continued use of the website after changes are posted constitutes acceptance of the updated terms. Last updated: September 2026.
Questions? Contact the practice.